Genpact - Walk in Drive for Freshers & Experiencedon 06th March 2024
Genpact Mega Walk-In Drive
• Experience: 00-02+Years
• Qualification: Any Graduate
• Job Location: Hyderabad
• Role : Voice Process- Hindi+English
• Openings: 01
Time and Venue
6th March, 11.00 AM – 3.00 PM
Genpact,F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Job description
In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and advance product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications:
• Graduate (Any Field)
• Fluent in English & Hindi
Preferred qualifications:
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
• 3 copies of updates resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card
• Payslip (if applicable)